Award Winning Customer Support Team
📋 Help Center
Frequently Asked
Questions
Find quick answers about orders, shipping, billing, and more. Can't find what you're looking for? We're one email away.
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Ordering
Add your item to cart on ExxtraNutrients.com, proceed to checkout, and complete your payment. You'll receive an order confirmation email immediately after purchase. If you don't see it, please check your spam or junk folder.
We process orders quickly, but if you need to make a change, contact us at support@ExxtraNutrients.com within 24 hours of placing your order. We'll do our best to accommodate you before it ships. Once an order has shipped, it cannot be cancelled or rerouted.
First, check your spam, junk, or promotions folder — our emails occasionally land there. If you still can't find it, email us at support@ExxtraNutrients.com with the name and email address used at checkout, and we'll locate your order right away.
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Your charge will appear as Johnson's Gadgets LLC or Exxtra Health on your statement. If you see this and don't immediately recognize it, that's us — please reach out before disputing. We're happy to clarify any charge in detail.
Shipping & Delivery
Orders are processed within 1–2 business days. After shipping, delivery typically takes 5–12 business days to addresses within the United States. Delivery estimates begin from the day your order ships, not the day it's placed.
You'll receive a tracking number via email once your order ships. Please allow 24–48 hours after your shipping confirmation for tracking to activate, as packages are scanned at multiple transit points. If you have issues with your tracking link, email us and we'll help.
Tracking can go quiet for several days during transit — this is completely normal and does not mean your package is lost. Please wait the full 12 business days from your ship date before reaching out. If your order still hasn't arrived after that, email support@ExxtraNutrients.com and we will investigate with the carrier and make it right.
Don't worry — this happens! Please:
- Check around all entry points, your mailbox, and with neighbors or building management.
- Wait 24–48 hours — carriers sometimes scan packages as delivered slightly early.
- If it still hasn't turned up, contact us at support@ExxtraNutrients.com within 7 days of the marked delivery date and we will resolve it.
Yes! We ship to PO Boxes and APO/FPO addresses. Delivery to these locations may take slightly longer than standard estimates. Thank you for your service. 🇺🇸
Yes, we ship to select international destinations. Delivery times vary by country and may be subject to customs processing delays. International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Billing & Charges
Charges from us appear as Johnson's Gadgets LLC or Exxtra Health. Before contacting your bank, please email us — we can pull up any charge instantly using your name, email, or the last 4 digits of your card. We'll explain exactly what was billed and why, and resolve any issues on the spot.
First, please wait 3–5 business days — most double charges are actually a temporary authorization hold that drops on its own. If both charges remain after that window, email us at support@ExxtraNutrients.com with your order details and we will issue a refund immediately. No questions asked.
Yes — email us at support@ExxtraNutrients.com and we will send you a secure link to update your payment information. For subscriptions, this ensures your next renewal goes through without interruption.
Subscriptions
If you selected a subscription plan at checkout, your card is billed automatically each cycle as agreed at purchase. You would have received a subscription confirmation email at sign-up, and reminder emails before each renewal. Please check your inbox (and spam folder). If you have any questions about what you signed up for, email us and we'll explain everything clearly.
Simply email support@ExxtraNutrients.com and we'll cancel your subscription immediately — no hassle, no questions asked. Please contact us before your next billing date to avoid being charged for another cycle.
If you cancel before your next billing date, you will not be charged again. If a charge has already processed on the day you cancel, email us and we'll review it on a case-by-case basis. We always aim to be fair.
Yes! Just email us at support@ExxtraNutrients.com and let us know how long you'd like to pause. We can skip your next shipment or delay your billing cycle — whatever works best for you.
Absolutely. Email support@ExxtraNutrients.com with your preferred billing frequency and we'll update your plan right away.
Returns & Refunds
We back every order with a 90-day satisfaction guarantee. If you're not happy for any reason within 90 days of your purchase, contact us at support@ExxtraNutrients.com and we'll arrange a refund or replacement — no hassle.
Email support@ExxtraNutrients.com with your order number and a brief description of the issue. We respond within 1 business day and process refunds promptly. You'll receive a confirmation email once issued.
Once processed on our end, refunds typically appear on your statement within 5–10 business days depending on your bank or card issuer. We'll send a confirmation email the moment the refund is issued so you know it's on the way.
We're sorry to hear that! Please email support@ExxtraNutrients.com within 7 days of delivery with a photo of the damaged item and packaging. We'll send a replacement or issue a full refund — your choice.
In most cases, no — you do not need to return the product. Simply contact us and explain the situation. We'll work with you on the best resolution without making the process difficult.
Product
Our products are manufactured to high quality standards. We always recommend consulting with your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have an existing health condition.
Full dosage instructions are printed on the product label. For additional questions about usage, please email us at support@ExxtraNutrients.com — we're happy to help.
Yes — every order is backed by our 90-day money-back guarantee. If you're not satisfied for any reason within 90 days, reach out and we'll make it right.
Full ingredient and supplement facts information is listed on our product pages at ExxtraNutrients.com and on the physical product label. If you have specific allergen or ingredient questions, email us at support@ExxtraNutrients.com.
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Important Notice
Please Contact Us Before Disputing a Charge
We are a small, independent business that genuinely cares about every single customer. When a chargeback is filed with a bank instead of coming to us first, it causes serious harm to our business — far beyond the cost of the order itself. It triggers heavy fees, penalties, and can threaten our ability to keep serving customers like you.
Whatever the issue — late delivery, unexpected charge, product concern, or simply changed your mind — we want the chance to make it right. We respond within 1 business day and will always treat you fairly. Please give us that chance before contacting your bank.
✉️ Email Us First — We'll Fix It
Whatever the issue — late delivery, unexpected charge, product concern, or simply changed your mind — we want the chance to make it right. We respond within 1 business day and will always treat you fairly. Please give us that chance before contacting your bank.
Still Have Questions?
Our team is here Monday–Friday, 9 AM–5 PM EST.
We respond to every email within 1 business day.
Response Time
Within 1 Business Day
Guarantee
90-Day Money Back
Support Hours
Mon–Fri, 9AM–5PM EST